Define it precisely.
Exact inputs, outputs, allowed actions, budgets and what success looks like.
Autonomous does not mean uncontrolled.
Every crew works within approved permissions, uses verified business information and keeps an activity trail. When something falls outside the rules, it stops and alerts you.
01 / The zero-human promiseRoutine work
No Nightshift people in routine work.
Our promise covers routine onboarding, delivery, checking, billing and support.
- No Nightshift staff take part in routine onboarding, delivery, checking, billing or support.
- AI agents do the work. Other agents and software check it. Every action is logged.
- When a task cannot be done safely, the crew stops, says why and alerts you. It never quietly hands the work to a person.
- You set the permissions, the rules and any exceptional decisions. Agents never go beyond the authority you give them.
What the promise does not cover: running a legal company, responding to security incidents and physical infrastructure. We do not claim those are free of people.
02 / Who steps inHouse rule
Run entirely by AI. A human steps in only when it truly matters.
This is our house rule. The human who steps in is never a hidden worker doing the task. It is one of two people:
- YouThe customer, for your own exceptional decisions, such as a refund, a complaint or an unusual request.
- Our founderLarren Peart, only for contracts and legal matters.
If a task cannot be done safely without a person, the crew stops and tells you. We do not sell that task as autonomous.
03 / The release gateEvery service
The release gate every task must pass.
A task is only offered as autonomous once it has passed every step, and it stays watched after that.
Connect with least access.
Live systems get only the access the task needs. Test accounts and made-up data come first.
Verify against real records.
Completion is checked with fixed rules and your source records, not the agent's own word.
Test how it fails.
Missing data, prompt injection, outages, duplicate actions, fraud attempts and unexpected costs.
Deploy only when it is ready.
It goes live only when it meets set performance thresholds.
Watch it continuously.
Completion, error rate, cost and safe-stop rate are monitored for as long as the task runs.
04 / AI disclosureAlways
The crew always says it is AI.
- Every call and message makes clear the customer is dealing with an AI assistant.
- Agents never pretend to be a person.
- If calls are recorded, callers are told, in line with the consent rules that apply.
- Agents never invent prices, stock, delivery dates, discounts, bank details or payment confirmations.
- No money moves, and no refund, contract or credit decision is made, without authority you have explicitly set up.
05 / The audit trailEvery action
Every action leaves a record.
Each step is logged with the time, the agent, what it did, what it checked and the result. When the crew stops, the reason is in the log and in your Morning Brief.
The log on the right is an example of a safe stop.
Audit trailExample
- 02:31:40FRONT DESKcaller asks for a refundRECEIVED
- 02:31:40CONTROLrefunds not in permissionsBLOCK
- 02:31:41CONTROLno action taken, reason recordedLOGGED
- 02:31:41FRONT DESKcaller told the owner will replyDONE
- 02:31:42CONTROLowner alertedALERT
- 06:45:00INTEL UNITlisted under Decide in the briefREADY
Example data. No client names.Kept by Control Room
06 / Data and accessOur rules
Your data stays yours.
- Each business's data and sign-ins are kept separate from every other business.
- Each crew gets only the access its tasks need.
- You can change permissions or cancel at any time, and ask for your data.
- We follow Jamaica's Data Protection Act, 2020. Read our privacy policy.
07 / What we do not doHard limits
What Nightshift will not sell.
Autonomous does not mean the crew may ignore the law, consent, payment approval or platform rules.
- Physical work, such as repairs, deliveries or anything that needs hands on site.
- Bespoke work that needs manual design or hand edits.
- Open-ended negotiations.
- Clinical, legal or other regulated decisions. The crew can book a patient, but it never gives medical advice.
- Hiring decisions about people.
- Anything that cannot be undone, such as moving money or signing a contract, unless you have given explicit authority.
- Any integration we cannot verify or safely stop.
- Cold calls to people who have not agreed to hear from you.
07:00 / Dawn
Questions about control?
Tell us what worries you about handing work to AI. The crew answers in writing, and your free preview shows exactly what it would and would not do.