The call comes in.
Your business number or call forwarding sends the call to the Phone Desk.
Every ring deserves an answer.
The Nightshift Phone Desk is an AI phone receptionist for your business. It answers common questions, books appointments, captures leads and logs every conversation, day and night. It always says it is an AI assistant.
01 / Inbound callsWave 1 / Piloting now
What it does on every call.
Built first for appointment-based businesses: clinics, dentists, salons, auto service and professional services.
- Answers routine calls 24 hours a day and clearly says it is an AI assistant.
- Answers your approved FAQs: hours, location, services and any prices you have approved.
- Books, cancels and reschedules appointments in your connected calendar.
- Captures what each caller needs, writes a short summary and adds it to your records.
- Takes after-hours messages and passes them on in your Morning Brief.
02 / An example callCall flow
One call, from ring to record.
Your number forwards to the Phone Desk. The AI assistant answers, checks your approved information and calendar, and acts. Control Room confirms the result and logs it, and it appears in your Morning Brief.
An example call. No real caller or business.
Call logExample call
- 21:14:00FRONT DESKincoming call answeredLIVE
- 21:14:03FRONT DESKsays it is an AI assistantDONE
- 21:14:31FRONT DESKcaller asks for Thursday morningOK
- 21:14:52FRONT DESKchecks calendar, 10:00 freeOK
- 21:15:03FRONT DESKappointment booked Thu 10:00BOOKED
- 21:15:09CONTROLbooking confirmed in calendarPASS
- 21:15:30FRONT DESKconfirmation sent by WhatsAppSENT
- 21:15:41FRONT DESKcall summary saved to recordsDONE
- 06:45:00INTEL UNITcall listed in Morning BriefREADY
Example data. No client names.Checked by Control Room
03 / How a call is handled6 steps
Every call follows the same steps.
It says it is AI.
The assistant greets the caller and says it is an AI assistant.
It checks before it acts.
It uses only your approved answers and the real gaps in your calendar.
Control Room confirms.
A separate check confirms the booking or message, then logs it.
You see it in the morning.
Every call, booking and message shows up in your Morning Brief.
Anything else stops safely.
If a request is outside its rules, it takes a message, records why and alerts you.
04 / When it cannot helpSafe stop
No guessing. No hidden handoff.
If a request falls outside its rules, the Phone Desk collects the caller's details, creates a note for your team or offers a callback from your own staff. Nightshift itself does not provide human backup.
- It never invents prices, bookings, availability or payment confirmations.
- It never shares private details without the right checks.
- It never gives clinical, legal or other regulated advice.
- It records why it stopped and alerts the person you chose.
05 / Outbound callsComing in wave 2
Permitted calls only.
Outbound calling, recording and automated calls must follow consent, disclosure, privacy and telecom rules. We do not sell cold calling.
Reminders and confirmations
Coming in wave 2Appointment reminders and confirmations, and rescheduling missed appointments.
Requested follow-ups
Coming in wave 2Follow-ups on quotes and enquiries that people asked for.
Payment reminder calls
Coming in wave 2Within approved contact times and respectful scripts.
Surveys and reactivation
Coming in wave 2Post-service surveys and win-back calls, only where the customer agreed.
06 / The pilotNow accepting pilot businesses
Now accepting pilot businesses.
The Phone Desk is starting in Jamaica with appointment-based service businesses. Before it answers a real caller, automated tests check your phone routing, booking, records and what happens when something fails. It goes live only after those tests pass.
- Clinics and medical practices
- Dental practices
- Salons, barbers and spas
- Auto service and repair
- Professional services that book appointments
No prices are published yet. Any pilot terms are agreed in writing before anything starts.
07 / QuestionsPhone Desk
Phone Desk questions.
Q.01Can Nightshift answer real phone calls?
Yes, through AI voice technology, subject to supported phone routing, plan limits and setup.
Q.02Will callers know it is AI?
Yes. The Phone Desk says it is an AI assistant at the start of every call, and it never pretends to be a person.
Q.03Can it make outbound calls?
Yes, for set-up, legally permitted reminders and follow-ups using contact lists you approve. Outbound calls come in wave 2. We do not make cold calls.
Q.04What if a caller needs a person?
It takes their details and offers a callback from your own team. Nightshift does not provide human backup, and it says so.
Q.05Do I keep my phone number?
We test how your number can forward to the Phone Desk during the pilot. If your provider cannot support it, we tell you before anything goes live.
07:00 / Dawn
Hear how it would answer your calls.
Tell us about your business, your call volume and your calendar. The crew sends back a free preview.